PRIVACY POLICY for Webhiine.com & Messenger Chatbot
This privacy notice for Webhiine LLC (“Company”, “we”, “us”, or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
- Use our Facebook Messenger Chatbot connected to our official Facebook Page.
- Visit our website at https://webhiine.com, or any website of ours that links to this privacy notice.
- Engage with us in other related ways ― including sales, marketing, or events.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@webhiine.com.
1. WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us, as well as information automatically shared by Facebook when you interact with our Messenger chatbot.
- Personal Information Provided by You
- Names
- Email addresses
- Contact preferences
- Any text you type in Messenger when you ask questions or request services.
- Messenger Interaction Data
- Messages you send to our chatbot.
- Your Facebook profile name, profile picture, language, and timezone (as provided by Meta when you interact).
- Interaction history (e.g., when you click buttons or quick replies).
We do not collect sensitive information such as health or financial details via Messenger.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To provide and facilitate services
- To respond to user inquiries
- To send administrative information
- To fulfill and manage your orders
- To deliver marketing and promotional communications
- To request feedback
- To protect our Services
- To evaluate and improve our Services
- To identify usage trends
- Responding to your Messenger messages.
- Providing service information and automated customer support.
- Sending follow-up replies related to your request.
- Improving the chatbot’s performance and user experience.
- We do not use Messenger data for unrelated advertising or sell it to third parties.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services, to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:
- Payment processing
- Data analysis
- Email delivery
- Hosting services
- Customer service
- Marketing efforts
- Messenger data is only used internally to operate our chatbot.
- We do not sell or share your Messenger conversations with advertisers.
- In some cases, we may use a third-party service provider (e.g., chatbot hosting or analytics platform) to help operate the bot, but they are bound by strict confidentiality.
We may also share your information with other parties when:
- You give us consent
- It’s necessary to fulfill legal obligations
- We enter into a merger or acquisition
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
Our Services may offer you the ability to register and login using your third-party social media account details. Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider, but will often include your name, email address, friends list, and profile picture.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We keep your personal information only for as long as necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law.
Messenger conversations are stored only as long as necessary to provide the service.
If you request deletion (“Delete My Data”), we will erase your stored Messenger data within 7 business days.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
We aim to protect your personal information through a system of organizational and technical security measures. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
9. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market to children under 18 years of age. If you become aware of any data we may have collected from children under age 18, please contact us.
Our Messenger chatbot is intended for users aged 18+. We do not knowingly interact with children under 18.
10. WHAT ARE YOUR PRIVACY RIGHTS?
In some regions, you have rights under applicable data protection laws. These may include the right to:
- Request access and obtain a copy of your personal information
- Request rectification or erasure
- Restrict the processing of your personal information
- If applicable, to data portability
You may also have the right to object to the processing of your personal information in certain circumstances.
Messenger users may:
- Request a copy of their stored conversation history.
- Ask us to delete their Messenger data at any time by messaging “Delete My Data” to our Facebook Page or emailing contact@webhiine.com.
Data Deletion Instructions (Meta Requirement)
If you want to delete data collected via our Messenger chatbot:
- Open Facebook Messenger.
- Go to Webhiine.com дижитал маркетинг Page.
- Type: “Delete My Data”.
- We will confirm and erase your records within 7 business days.
Alternatively, you can contact us at contact@webhiine.com.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
12. DO WE MAKE UPDATES TO THIS NOTICE?
Yes, we will update this privacy notice as necessary to stay compliant with relevant laws.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at contact@webhiine.com.